Privacy Policy

Crescent Counseling Center
Last Updated: September 17, 2026

Crescent Counseling Center (“Crescent,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy describes how information may be collected, used, and protected when you visit our website, contact our practice, submit information through our website, or use website-related services.

This Privacy Policy applies to our public website and related online interactions. Protected health information (“PHI”) may also be subject to additional protections under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws. Our use and disclosure of PHI is governed by our HIPAA Notice of Privacy Practices, as applicable.

Information We May Collect

Depending on how you interact with our website and practice, we may collect information you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Information submitted through contact or appointment request forms

• Communication preferences

• Information you provide when contacting us regarding our services

• Other information you choose to provide

Our website may also automatically collect certain technical information, such as browser type, device information, IP address, referring pages, and general information about how visitors interact with our website. This information may be collected through cookies or similar technologies used to operate, secure, maintain, and understand use of the website.

How We Use Information

We may use information collected through our website to:

• Respond to questions and requests for information

• Process appointment or service inquiries

• Communicate with current or prospective clients

• Provide appointment confirmations, reminders, and scheduling communications

• Provide administrative or customer support

• Operate, maintain, and improve our website

• Maintain the security and integrity of our systems

• Comply with applicable legal, regulatory, and professional obligations

• Carry out other purposes for which you provide your information or give your consent

Health and Sensitive Information

Because Crescent Counseling Center provides behavioral health services, communications with our practice may involve sensitive information.

Please use discretion when submitting health or other sensitive information through our public website. Unless a particular form or communication method is specifically identified as appropriate for sensitive health information, you should not use general website contact forms or standard email to communicate urgent or highly sensitive clinical information.

When information constitutes PHI under applicable law, Crescent Counseling Center handles that information in accordance with HIPAA and our applicable privacy and security practices.

How We Share Information

Crescent Counseling Center does not sell your personal information.

We may share information when reasonably necessary with vendors, contractors, service providers, or other organizations that perform services on our behalf, such as website hosting, information technology, communications, scheduling, administrative support, security, or other operational services.

We may also disclose information when required or permitted by law, including when necessary to comply with legal obligations, respond to lawful requests, protect our rights or systems, or protect the safety of individuals.

Where required, vendors or service providers that handle protected health information on our behalf are subject to appropriate privacy and security requirements.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

SMS/Text Messaging and Appointment Reminders

Crescent Counseling Center may offer SMS/text messaging for appointment reminders and related administrative communications.

If you choose to opt in, we may use the mobile telephone number you provide to send appointment confirmations, appointment reminders, scheduling-related notifications, and other administrative communications related to your services with Crescent Counseling Center.

Participation in SMS messaging is voluntary.

Message frequency may vary depending on your appointments and scheduling activity. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of receiving appointment reminder text messages at any time by replying STOP to any text message you receive from us.

After you send the STOP message, you will receive a confirmation text that you have been unsubscribed. You will no longer receive SMS messages from this program unless you opt in again.

Mobile carriers are not liable for delayed or undelivered messages.

For assistance with appointment reminders or your messaging preferences, contact Crescent Counseling Center at info@crescentcounselingva.com or through the contact information available at www.crescentcounselingva.com.

Your SMS consent and opt-in information will not be sold or shared with third parties for their own marketing or promotional purposes. Text messaging originator opt-in data and consent may be shared with aggregators and service providers as necessary to provide the text messaging service.

Additional terms regarding SMS communications are available in our Terms & Conditions.

Cookies and Website Technologies

Our website may use cookies and similar technologies that help the website function, maintain security, remember preferences, or provide information about website usage.

Third-party services used to operate or maintain our website may also use cookies or similar technologies in accordance with their own privacy practices.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect the functionality of some portions of the website.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Crescent Counseling Center is not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

Data Security

Crescent Counseling Center uses reasonable administrative, technical, and organizational safeguards designed to protect information within our control.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. Please use appropriate caution when sending sensitive information electronically.

Children’s Privacy

Our website is not designed to independently collect personal information from children for general commercial purposes.

Because Crescent Counseling Center may provide services to minors, a parent, legal guardian, or other authorized individual may contact us regarding services for a minor. Information associated with clinical services is handled in accordance with applicable healthcare privacy laws and our practice policies.

Your Choices

You may choose not to provide certain information through our website. However, doing so may limit our ability to respond to a request or provide certain website-related services.

You may also contact us to update or correct information you have provided through the website or to ask questions about our privacy practices.

SMS participants may withdraw their SMS consent at any time by replying STOP.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this policy. We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or Crescent Counseling Center’s website privacy practices, please contact us:

Crescent Counseling Center
Email: info@crescentcounselingva.com
Website: www.crescentcounselingva.com

For questions specifically related to your health information and your rights under HIPAA, please refer to Crescent Counseling Center’s Notice of Privacy Practices or contact the practice directly.